In regards to beauty industry, the focus these days should be about hospitality and care for our client.
Yes! our work is about customers service and we need to include hospitality has a component.
Essentially when we think about hospitality we think about service bases, experience , care, addressing the needs of our customers. That's what we are trying to give our clients when they are walking into our salons. Part of this experience is to call them by their first name, it is about using our good manners (please and thank you). Also it is about making sure to thank them for coming to visit our salon. One other way to make our client happy is to tell them :
if you have questions or concern to get in touch with you.
By doing so, you are leaving the door open for communication and we are being the best that you can be.
